Privacy Policy

Grip and Stitch operates this website and store (https://gripandstitch.com/), including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Grip and Stitch is powered by Shopify, which enables us to deliver these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Personal Information We Collect or Process

We define "personal information" as any information that can identify you or be reasonably linked to you. This does not include data that is anonymized or de-identified.

We may collect or process the following categories of personal information:

Contact details: Name, billing/shipping address, phone number, and email.
Financial information: Payment method details (via Payoneer or PayPal), transaction information.
Account information: Username, password, preferences.
Order data: Items viewed, added to cart, purchased, returned, or canceled.
Communication data: Any information shared during support inquiries.
Device information: IP address, browser details, device type.
Usage data: Site navigation patterns, interactions.

Sources of Personal Information

We collect personal information from the following sources:

Directly from you when you visit our website, place an order, create an account, or contact us.
Automatically through cookies or similar technologies used during site interaction.
Service providers, such as Shopify and payment processors.
Partners or third parties, including advertising and marketing platforms.

How We Use Your Personal Information

We may use your personal information for purposes including:

Providing and improving the Services: Order fulfillment, customer support, returns processing, shipping coordination, and personalized product recommendations.
Marketing and advertising: Sending promotional emails, WhatsApp messages, or online ads based on your shopping activity.
Security and fraud prevention: Protecting against fraudulent activity and maintaining platform integrity.
Communication: Responding to inquiries and providing support.
Legal compliance: Fulfilling legal obligations and resolving disputes.

How We Disclose Personal Information

We may share your information under these circumstances:

With Shopify and other service providers (e.g., shipping, payment, analytics).
With marketing partners for promotional purposes, including Shopify-supported ad personalization.
With your consent, when you direct us to share information (e.g., via social media login).
Within our business or corporate group.
In legal or business scenarios, such as investigations, mergers, or regulatory compliance.

Relationship with Shopify

Grip and Stitch is hosted on Shopify, which also processes customer data. Shopify may use your interactions across its platform for service enhancement and personalized advertising. Shopify is responsible for handling data it collects for these purposes. To learn more about Shopify’s data practices, visit the Shopify Consumer Privacy Policy.

You can manage your Shopify data rights at the Shopify Privacy Portal.

Third-Party Links

Our website may include links to third-party websites. These are not governed by our Privacy Policy, and we are not responsible for their content or data practices. Please review their policies before sharing any information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of majority. If you are a parent or guardian and believe your child has provided personal data, please contact us to request deletion.

Security and Data Retention

While we implement standard security measures, no system is 100% secure. Please avoid sending sensitive information via unencrypted channels.

We retain your data only as long as necessary to:

Maintain your account
Provide our Services
Fulfill legal obligations
Resolve disputes

Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Delete your personal data.
Correct inaccurate data.
Receive a copy of your data (data portability).
Manage marketing communications (e.g., unsubscribe from emails).

You may exercise these rights through the website or by contacting us directly.

We do not discriminate based on your data choices. To protect your privacy, we may require identity verification. You may also designate an authorized agent to make requests on your behalf.

International Data Transfers

We may store or process your information outside your home country. For users in the EU or UK, we rely on lawful data transfer mechanisms such as the Standard Contractual Clauses.

Changes to This Privacy Policy

We may revise this Privacy Policy occasionally. When we do, we’ll update the "Last updated" date and post the changes on our website. Continued use of our Services after changes are posted means you accept the revised policy.